FAQs
Shipping & Delivery FAQs
What is your shipping cost?
We are happy to bring you a $5.95 flat-rate shipping. Free shipping over $100.
What days to you ship?
We ship our online orders Monday through Friday excluding holidays.
Orders placed after 6 am PST Monday through Thursday (including expedited shipments) will roast and ship within two business days. It may take 1-2 business days for your order to be picked up after your order is placed.
Orders placed after 6 am PST on Fridays will begin processing the following Monday. This includes any expedited shipping options.
How long will my order take to arrive?
There are two parts to getting your coffee to you: roasting and processing time + shipping time.
We generally roast and ship orders within two business days, depending on when your order is placed. Once your order is picked up by the carrier, delivery time depends on the shipping method you selected and your location.
Your available shipping options and estimated delivery dates will be shown at checkout.
What happens if I place my order after 6:00 AM?
No worries! Your order will still be processed as quickly as possible. Orders placed after the 6:00 AM PST cutoff Monday through Thursday will roast and ship within two business days.
Orders placed after 6:00 AM PST on Friday will begin processing the following Monday.
Can I track my order?
Absolutely. Once your order ships, you'll receive a shipping confirmation with tracking information so you can follow your coffee on its way to you.
Can I change or cancel my order after placing it?
We'll do our best to help, but because we're a working roastery, orders may begin processing quickly. Contact us as soon as possible if you need to make a change or cancellation, and we'll let you know what's possible.
Coffee FAQs
Why is the label on my product different from what I see online?
Product packaging and labels can change, so what you receive may look slightly different from what’s shown online.
Coffee: Our coffee labels may look a little different from the product images shown online, but the product itself is the same.
Tea & Syrups: These products are made by other manufacturers, and their packaging and labels may change from time to time.
We do our best to keep our online information current, but the physical label on the product you receive is always the most up-to-date source for ingredients and nutritional information.
How do I get help choosing a coffee?
Not sure what to try? We're happy to help! Tell us what you usually drink—or what flavors you like—and we'll point you toward a coffee you'll love.
How fresh is your coffee?
Fresh is kind of our thing. We roast coffee as part of our regular order fulfillment process, Monday through Friday, so your coffee isn't sitting on a warehouse shelf for weeks before it ships.
Orders placed Monday through Thursday before 6:00 AM PST typically roast and ship within two business days. Orders placed after 6:00 AM PST on Friday begin processing the following Monday.
Once your coffee ships, delivery time depends on the shipping method and your location.
What roast should I choose?
It really comes down to what you like!
Light roast: Bright, lively, and often more fruit-forward, floral, or complex. A good choice if you like to taste the unique characteristics of the coffee itself.
Medium roast: Balanced and versatile, with a combination of the coffee's natural flavors and the richer, deeper flavors that develop during roasting. A great all-around choice.
Dark roast: Rich, bold, and full-bodied, often with deeper notes of chocolate, caramel, or roast. A good choice if you prefer a more traditional, robust cup.
Not sure? Check the tasting notes on each coffee or reach out—we're happy to help you find a good match.
How do I get help choosing a coffee?
Start with the roast level and tasting notes. If you like bright, fruity, or floral flavors, try a lighter roast. If you prefer something balanced and smooth, a medium roast is a great place to start. If you like rich, bold, chocolatey flavors, you may prefer a darker roast.
Still not sure? We're happy to help! Tell us what you normally drink and how you brew it, and we'll help you find a coffee you'll love.
How should I store my coffee?
Keep your coffee airtight, cool, and away from light and moisture. A good-quality airtight container in a cabinet or pantry works well.
For the best flavor, avoid storing coffee in the refrigerator, where moisture and odors can affect the coffee.
Can I order whole bean or ground coffee?
Yes! Choose Whole Bean if you have a grinder and want maximum control and freshness.
Prefer the convenience of pre-ground coffee? No problem. Select the grind that matches your brewing method when available, and we'll grind it for you.
What grind should I choose?
The right grind depends on how you brew your coffee. We offer these grind options when you are selecting your coffee:
Drip
Espresso
Cold press(cold brew)
Cone filter
Choose the grind that matches your brewing method. Drip is for standard automatic coffee makers, Espresso is for espresso machines, Cold Brew is a coarse grind for cold brewing, and Cone Filter is a slightly finer grind for pour-over brewers that use cone-shaped filters.
How long does coffee stay fresh?
Coffee is at its best when it's fresh, but it doesn't suddenly go bad after a certain date. For the best flavor and aroma, we recommend enjoying your coffee within a few weeks of roasting and storing it properly.
Once opened, keeping the bag tightly sealed or transferring the coffee to an airtight container will help preserve its freshness.
Smith Teas & Herbal Infusions FAQs
What types of tea do you offer?
We carry a selection of Smith Teamaker teas and herbal infusions, including black, green, white, oolong, fermented teas, and naturally caffeine-free herbal blends. There’s something for just about every tea drinker.
How should I brew my tea?
Brewing recommendations vary by tea, so check the package for the best instructions for your particular blend. As a general rule, black teas and herbal infusions take hotter water, while green and white teas are best with slightly cooler water. Steeping time also affects the strength and flavor of your cup.
How should I store my tea?
Keep tea in a cool, dry place away from light, moisture, and strong odors. An airtight container is ideal for helping preserve the tea’s flavor and aroma.
Does your tea contain caffeine?
It depends on the variety. Traditional teas—including black, green, white, oolong, and fermented teas—naturally contain caffeine. The amount can vary depending on the tea and how it’s brewed.
Are any of your teas naturally caffeine-free?
Yes! Smith's herbal infusions are naturally caffeine-free. Options include blends made with ingredients such as chamomile, peppermint, hibiscus, and rooibos. These are a great choice when you want a flavorful cup without the caffeine.
Syrups & More FAQs
Do your syrups need to be refrigerated?
Most MONIN products don't need refrigeration. Store them at room temperature in a cool, dry place away from direct sunlight and heat. Some products have different storage requirements, so check the bottle for specific instructions.
Can I use your syrups in drinks other than coffee?
Absolutely! Syrups can add flavor to much more than coffee. Try them in tea, iced drinks, sparkling water, lemonades, smoothies, cocktails and mocktails—or get creative and use them in desserts and other recipes.
What syrups do you carry?
We carry a selection of MONIN syrups in a variety of classic and creative flavors. Our selection may change, so check our current product listings for what's available.
Are your syrups sugar-free?
Some are! MONIN offers both regular syrups made with pure cane sugar and sugar-free options. If you're looking for a sugar-free flavor, look for products specifically labeled Sugar Free.
Do your syrups contain allergens?
It depends on the product. Some MONIN flavors contain common allergens, while others do not. Since ingredients and formulas can change, we recommend checking the label on the bottle for the most current allergen information. If you have a food allergy or other dietary concern, please check the product label before consuming.
How long do syrups last after opening?
For best quality, MONIN recommends storing opened syrups in a clean, dry place at room temperature. With the original cap securely on the bottle, opened syrups generally last 90–180 days. If you're using a pump or pour spout, the recommended window is 30–60 days. Keep the bottle and pump dry and away from heat and direct sunlight.
Products & Ordering FAQs
What are my online payment options?
ShopPay, PayPal, GPay, Venmo, Apple Pay but only on Safari Browser. Apple Pay does not work in Chrome or Firefox browsers.
Do you sell products for home use or businesses?
Our online shop is designed for home coffee lovers and anyone who wants great coffee, tea, syrups, and other products delivered right to their door.
Looking to stock your café, restaurant, office, or other business? We have a separate wholesale program with products and services designed specifically for businesses.
Can I order coffee as a gift?
Absolutely! Coffee makes a pretty great gift. You can order individual bags, multiple coffees, or put together a selection of your favorites. Just enter the recipient's shipping information at checkout.
Do you offer subscriptions?
Yes! If you find a coffee you love, you can set up a subscription and have it delivered on a schedule that works for you. It's an easy way to make sure you never run out of your favorite coffee.
Can I change or cancel my subscription?
Yes. You’re in control of your subscription. You can skip an upcoming order, pause, change your payment or shipping information, or cancel your subscription through your customer account. You can also access your subscription through Shop Pay.
What if I receive the wrong product or something is damaged?
We're sorry! If something isn't right with your order, please contact us as soon as possible and let us know what happened. If you received the wrong item or something arrived damaged, please include your order number and a photo if possible. We'll take a look and help make it right.
What if I don't like the coffee I ordered?
We want you to love your coffee! If a coffee isn't quite what you expected, reach out and let us know. We'll do our best to help you find something you'll enjoy.
Because coffee is a food product, returns and refunds may depend on the circumstances. Please see our Return & Refund Policy for the details.
What is your return/refund policy?
Returns and refunds are at the sole discretion of B&W Coffee. Please contact us.